Connect44

Mobile Solutions Back Office Radio & Transport

Connect44

Back Office Radio & Transport

We are a highly experienced Back Office services provider across RAN and Transport networks, run primarily out of our technical hubs in the UK, Germany and Romania. Our long-standing team of principle technical specialities provide a wide range of engineering capabilities across multiple vendor equipment types. Our key focus is always the customer experience, and we pride ourselves on providing innovative solutions and rapid response times to ensure network performance is maintained at an optimum level.

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Connect44

Mobile Solutions Back Office Radio & Transport

Connect44
Types of services offered include:
  • 24/7 operational technical engineering support across 2G, 3G, 4G, and 5G networks within a multi-vendor environment
  • Proven experience in providing 2nd / 3rd / 4th line support services to a number of high-profile mobile network operators
  • Experience across multiple OSS platforms and Service Assurance / Service Management suites
  • Network performance management and reporting capability
  • Network configuration and change management
  • Remote fault fixing capability, with the multi-language capability to engage with local field services teams
  • FOA Support for new hardware/software upgrades and new feature introductions.
  • Work closely with third parties and vendors to be able to monitor the progress of reported problems, known caveats, newly available features, software upgrades, and hardware products. Always looking to foresee possible conflicts and improvements to operational services.
  • Automation workflow support and development; moving customer networks and tool-suites into the 21st century.
  • Assist in the design, engineering, testing, and rollout of newly defined products/services, including automation solutions.
  • Preventive Maintenance management – the creation of procedures, schedules, and reports to ensure appropriate solutions