We are looking for a Field Services Engineer Telco to join our teams in the Western Switzerland region

General aim of the position

·       Install/integrate and maintain telecommunication and infrastructure equipments in the wireless and wireline networks within the assigned geographical area;

·       Daily travel to customers’ network sites to perform tasks in the areas fulfilment, assurance and preventive maintenance;

·       Participate in oncall service rota.

Main tasks

1. Assurance

·       Follow troubleshooting procedures with the support from NOC and restore network services within the defined SLA;

·       Use the available tools and perform measurements to isolate and fix the faults;

·       Replace faulty equipment parts and perform functional tests to validate the troubleshooting results;

·       Implement temporary solutions whenever appropriate to help faster service restoration;

·       Log all actions and update the current status into the trouble ticketing tools;

·       Follow the spare part handling processes;

·       Support risk assessment activities when required;

·       Participate in 24x7 oncall rota.

2. Fulfilment

·       Implement work orders, perform equipment installation, activation, site integration and testing within the defined SLA;

·       Record the implementation results into the corresponding tools, fill in service reports;

·       Activate the services and changes in the network together with NOC and/or customer DSS;

·       Notify and update NOC and/or customer DSS with the status of the changes during implementation;

·       Evaluate the security risks and impacts of implementing the changes;

·       Perform a rollback plan and invoke Fault Management or other interface processes, when appropriate;

3. Preventive Maintenance

·       Perform preventive maintenance activities within the defined SLA;

·       Follow the preventive maintenance guidelines;

·       Perform site audits;

·       Resolve any issues and deficiencies found on site, including the ones discovered during site visits.

4. General

·       Maintain network and end customer documentation;

·       Request site access, escort and supervise third party personnel in the sites when needed;

·       Support the Field Technician for complex tasks;

·       Member of project teams within Field Services.

Required competencies 

·       willingness to travel on a daily basis;

·       solid understanding of security and safety rules and standards;

·       not afraid to climb on masts and towers;

·       willingness to continuously expand technical know-how;

·       flexibility to work in a very dynamic environment.

               Education:

·       recognised apprenticeship in the electrical  or telecom area (e.g. electrician, electronician, multimedia technician, …)

·       advanced education in telecom technologies (eg. telematician) is an advantage.

               Experience:

·       several years of experience as telecommunications engineer;

·       experience in data and voice communications, wireline or wireless is an advantage.

               Language:

·       english: mandatory (oral & written);             

·       regional language: mandatory (oral & written).

·       Other:  for wireless works, no suffering from vertigo (climbing on masts, ascending ladders and working on rooftops).