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IT Business Analyst


IT Business Analyst

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IT Business Analyst
Contract Role - 6 MONTHS
Remote Work from any EU location possible

IT Business Analyst


Contract Role - 6 MONTHS

Remote Work from any EU location possible

Our client, a well known Swiss company, is currently looking for a Business Analyst to support their project in Hungary- Remote work from any EU country is possible.

Job Description

  • To perform business analyst activities to support internal and external facing Service Management capabilities.
  • The Business Analyst acts as a bridge between the Business stakeholders and Service Now Operations and Build teams
  • Responsible for ensuring that the agile team delivers the agreed increments in absence of the Product Owner
  • Define business requirements and ensuring those requirements are accurately documented, approved and developed.
  • Ensure that requirements are written unambiguously, clearly and concisely such that they are implementable, understandable, testable and traceable by the operations team.
  • Responsible for driving necessary business communication related to the change or enhancement.
  • Responsible for managing and communicating requirements to stakeholders throughout the project, from inception to completion.
  • Strong functional understanding of current and future business needs is required to meet or exceed the customer's needs.
  • Act as a liaison among stakeholders in order to understand the structure, policies, and operations of the organization and to recommend solutions that enable the organization to achieve its objectives, goals and corporate vision.
  • Work closely and interactively with the business as a primary point of contact for identifying and documenting requirements for new business opportunities.
  • Apply and advocate established standards, guidelines and tools, and identify continuous improvement opportunities.
  • Demonstrate strong ability to evaluate project complexity, assumptions, constraints, risks and dependencies.
  • Effectively manage changes to requirements and manage conflicts and issues to resolution.
  • Analyze cost/benefit and risk impact of solutions.
  • Organize, document and communicate customer requirements for new business opportunities to technology stakeholders using a variety of methods such as text, diagrams, prototypes, use cases, or user stories.
  • Provide estimates for requirements and analysis activities as required
  • Improve project processes or recommend improvements as appropriate

Skills and Experience required :

  • Experience with preparing IT solutions for an audit: e.g. access management.
  • Chatbot Specific Requirements nice to have
  • Have a basic understanding of AI solutions and knowledge about Microsoft Bot Framework
  • Knowledge about what NLP/NLU and how it works on a basic level
  • Have previous knowledge and experience with the LUIS framework
  • Basic programming knowledge, a plus is to have understanding of JavaScript Object Notation(JSON).
  • Large data-set review skills with tools such as Power BI and Tableau Reader.
  • Able to work with Excel is a must
  • User Interface and User Experience knowledge is a big plus
  • Experience with creating mock-ups and workflows(Personal recommendation Adobe XD and Adobe Photoshop)
  • Knowledge about Service Desk processes and how AI/BOT-development can be used to assist and, in some cases, replace agent work
  • Basic understand of QA and Test reviewing
  • Previous experience with Microsoft Teams
  • ServiceNow knowledge - Especially Request Fulfillment and Ticketing

Keywords/ skills: Business Analyst, Experience with preparation of IT solutions for an audit, Access Management.