Connect44

Mobile Network Services NOC monitoring & troubleshooting

Connect44

NOC monitoring and troubleshooting

Connect44 provides 24/7/365 network monitoring across mobile, fixed and IT networks. Our focus is, and will always, to put our customer and their subscribers first – ensuring fast reactivity and expert technical support to resolve network faults and performance issues as swiftly as possible.

Connect44 have live network operations centres in the UK, Germany, and Romania, each equipped with modern video-walls and high-spec IT infrastructure to ensure 100% connectivity to our customers’ networks.

Our premises have been accredited with ISO 27001 for Cyber Security and ISO 9001 for Quality Management; each to ensure our customers networks are not put at risk to modern day threats and to ensure high quality service delivery.

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Connect44

Mobile Network Services NOC monitoring & troubleshooting

Connect44
Key services in this area include:
  • 24x7 Network Surveillance and technical support across multi-vendor technologies across RAN, Transport, Core, VAS, and IT networks
  • Accepting network elements and OSS components on behalf of our customers as per pre-defined TTO processes
  • Key functions typically include: Service Desk, Incident Management, Problem Management, Change Management, Back Office, Acceptance and Reporting teams
  • Fault analysis to support equipment hardware problem escalation and improve implementation procedures
  • Constant focus on Continuous Service Improvement and Process Efficiencies to improve service quality and reduce OPEX
  • Support of FOA activities for our customers to verify compliance of vendor solutions as per agreed criteria
  • Preventive and corrective maintenance to minimise network faults
  • Emergency Reinstatement Management.
  • Undertake system backups and health checks of network components.
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Connect44

Mobile Network Services NOC monitoring & troubleshooting

Connect44

We offer NOC monitoring & troubleshooting for European telecom operators with delivery centres in countries such as UK, Germany and Romania.

Our services contain all the required departments (1st Line, 2nd line, Operations Support Systems, Incident Management, Problem Management, Change Management, Reporting Analysis, Automation) and the purpose is to monitor and manage the network of a top player telco provider, that experienced a massive swap/rollout of 4G, 5G Access Transport and OSS technology with new multi-vendor equipment.