Connect44

Mobile Network Services Service Management

Connect44

Service Management is a concept that enables an organization to maximize their business's value with the use of information technology.

The aim of Service Management is to deliver and obtain value. It works across the whole lifecycle of a service, from the original strategy, through design, and transition into live operation.

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Connect44

Mobile Network Services Service Management

Connect44

Within Connect44 we can truly say that we have successfully integrated all service management roles throughout all projects, sustaining continuous service growth.

The most representative roles which you will find within the whole organization are Incident Management, Problem Management, and Change Management.

Incident Management is a term describing the activities of an organization to identify, analyze, and correct hazards in order to prevent future re-occurrence.

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Connect44

Mobile Network Services Service Management

Connect44

Connect44 integrated this role and sustained it to its full potential within all projects.

The role consists of:
  • Incident re-occurrence prevention
  • Major Incident Management.
  • Incident Management process definition and sustainment.
  • End to end service delivery.
  • Ensure SLA and KPI compliance.
  • Supporting Continuous service improvement.
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Connect44

Mobile Network Services Service Management

Connect44

If Incident Management consists of identifying, analysing, and correcting hazards, Problem Management has the primary objective of preventing problems and resulting incidents from happening in the first place to eliminating recurring incidents and to minimize the impact of incidents that cannot be prevented.

You may find this role actively involved all over the organization, a very important role which consists of:
  • Proactive and Reactive Problem Management
  • Preventing incident re-occurrence and sustaining network availability
  • Problem Management process definition
  • Ensure SLA and KPI compliance
  • Supporting Continuous service improvement
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Connect44

Mobile Network Services Service Management

Connect44

Change management is a service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control service operations, in order to minimize the number and impact of any related incidents upon service. You may find Change Management roles all alongside the service lifecycle, but the most commonplace within our projects where this role is integrated is within Service Operations.

The main functions of this role are:
  • Change requests development and handling
  • Change implementation supervision
  • Change Management process definition
  • Ensuring SLA and KPI compliance
  • Supporting continuous service improvement
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Connect44

Mobile Network Services Service Management

Connect44

In order to deliver the best service that you possibly can, you need these functions to be actively present throughout the organization. Connect44 managed to fully integrate them and now offers the best service solutions on the market.