Apprentice Specialist

Apprentice Specialist

Connect44 is a company that truly values its employees and fosters a culture of collaboration and innovation.

Position Overview

We're looking for an Apprentice Specialist to join us!

Job location: United Kingdom, Bracknell, Berkshire

Available Positions: 1 position

Job type: Permanent

Job Ref. Number: AP122025

Main activities and tasks:

  • Manage the process of assessing new applicant’s accreditation or re-accreditation, enabling them to access telecommunications sites
  • Manage the data and records of new and existing telecommunications engineers and users
  • Issue access cards and provide access to vetting services for certain staff required to access higher security locations
  • Issue temporary loan of keys for certain staff required to access higher security locations/sites
  • Management of data within the Access & Accreditation Portal
  • Receive and process calls and tickets associated to individual/Companies’ accreditation, access cards or site keys
  • Provide guidance and support to staff on accreditation issues
  • Support the development and maintenance of the accreditation knowledgebase
  • Manage the one-off permit process for unaccredited requesters
  • Adhere to the internal rules and regulations, policies, procedures, and current workflow within the organization/business unit/team.
  • Perform other tasks within the scope of the role, as requested by the immediate supervisor, within the limits of own professional competence (e.g., reports, analyses, specific projects, etc.)

Role Specification:

  • Assure the necessary support for accessing of telecommunications sites across the UK by ensuring the accreditation of individuals and companies


Required Education & Trainings:

  • High school

Required Experience:

  • Previous Service Desk experience is beneficial
  • Broad understanding of the Telecommunications industry
  • Telecommunications Infrastructures providers, specifically Cellnex, and their processes and procedures including, but not limited to, Accreditation, Site Access and Network Operations is beneficial

Specific skills & technical knowledge:

  • Proficient in Word and excel
  • Excellent telephone manner