Transport Delivery Manager

Main activities and tasks :

• Responsible for scheduling of change events in collaboration with Project Manager and other stakeholders within the project team.
• Compile accurate CRQs within the Helix Tool, ensuring alignment with client change process adherence.
• Compile accurate Implementation plans, ensuring alignment with client change process adherence.
• Ensures that the appropriate resources are allocated to the change events working with Vendors, Suppliers, and client Functional areas.
• Operate effective quality management and configuration control.
• Effectively managing and controlling change, ensuring all necessary updates are carried out during and after event in order to deliver good change process adherence.
• Maintaining and complying with performance measures for delivery and efficiency.
•  Provide clear and effective communication.
• Manages stakeholders including client internal groups and external suppliers.
• Employ effective Leadership during change events.
• Establish, Maintain and Publish a Tracker for each project or work assignment.
• Conduct Impact and Risk Assessment and collision management for network changes.
• Monitor & Manage raised Helix Incident Cases.
• Ensure appropriate escalation of issues or incidents, following Implementation Plan.
• Adheres to the internal rules and regulations, policies, procedures, and current workflow within the organization/business unit/ team.
• Performs other tasks within the scope of the role, as requested by the immediate supervisor, within the limits of own professional competence (e.g., reports, analyses, specific projects, etc.).

Specific skills & technical knowledge:

• Relevant experience of working in an environment of change involving new systems, new processes and culture change.
• Experience in managing complex change events within a live mobile network.
• Strong technical background in the Telecommunication / IT industry.
• Proven track record of delivery and a track record of achieving results through people in a matrix delivery team.
• Driven and focussed, insists on high level of performance and does not become resigned to the inevitability of delays.
• Outstanding presentation and communication skills in English, including understanding of technical terms and phrases.
• Effective leadership and communications skills, projecting competence and credibility.
• Ability to work within a very diverse delivery team.
• Willingness to challenge the status quo and adopt innovative delivery mechanisms.
• Structured and methodical, detailed conscious planner.
• Desirable: Knowledge of business processes and cross-functional working experience.
• In a position to work 24/7, managing project events out of hours as required by project delivery specifics.
• Work on customer premises as required.

Required Education & Trainings

Technical University degree – Telecommunication/ IT or related

What we offer:

• Growth Opportunities – Support for learning and career advancement.
• Work-Life Balance – Flexible hours and hybrid work options.
• Inclusive Culture – A welcoming, diverse environment where everyone feels valued.
• Generous Time Off – 25 days of holiday plus bank holidays.