Site Access Coordinator

For our Site Access Management team supporting our customer we are looking for a highly motivated and operations professional to be our new Site Access Coordinator, providing cross-country support across our Site Access services delivered. With your service-oriented  and analytical way of working and your strong sense for quality, you will support the Site Access Team to deliver industry “best practice” site access requests management across our team.

Main activities and tasks:

• Develop and maintain professional working relationships with internal/external customers and third-party suppliers.
• Strive to meet and exceed customer service levels.
• Ensure all service calls are answered promptly and professionally.
• Ensure that all access requests are processed effectively, within agreed service timescales.
• As required, participate in the on-call 24/7 arrangements.
• Self-manage performance against agreed Key Performance Indicators (KPI’s).
• Through continuous improvement, identify opportunities to improve service or processes.
• Support problem management; contribute to root cause analysis and, where possible, implement corrective actions to avoid repeat incidents.
• As requested, carry out ancillary tasks deemed within your capability.
• Operate a range of team processes to ensure key performance indicators are met.
• Manage conflicting priorities to ensure all deliverables are met.

Required Experience:

• Excellent English communication skills (written and oral).
• Experienced in fast-paced, high-volume, and fluid environments providing direct service to external customers.
• Aptitude for quickly learning procedural topics.
• Experienced in interfacing with external customers and internal teams to ensure effective communication and prompt request resolution.

Specific skills & technical knowledge:

• Capable of confidently communicating information in a clear and concise manner.
• Methodical filing, referencing, and strong analytical skills.
• Capable of building and maintaining strong rapport with internal stakeholders, clients, and Operational Teams.
• Relevant sectors: multinational companies.
• Ability to proactively identify process change requirements, plan, and enable transformation.
• Ability to operate effectively in a fast-moving, dynamic environment.
• Naturally customer-centric.
• Ability to understand the end-to-end view of delivering service to ensure we value the customer while maintaining the interests of the business.
• Excellent organizational skills, able to prioritize and coordinate multiple events effectively.
• High standards in quality, accuracy, and attention to detail.

What We Offer:

• Growth Opportunities – Support for learning and career advancement.
• Work-Life Balance – Flexible hours and hybrid work options.
• Inclusive Culture – A welcoming, diverse environment where everyone feels valued.
• Generous Time Off – 26 days of holiday plus bank holidays.

 Flexibility is required to enable the team to operationally cover day time working hours