Case Study: Quality Boost for a Spanish Mobile Network Operator (MNO)
Case Study: Quality Boost for a Spanish Mobile Network Operator (MNO)
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Case Study: Quality Boost for a Spanish Mobile Network Operator (MNO)

Project Overview: In the fast-paced world of telecom, ensuring consistent network quality during the roll-out of new sites is critical. Our goal was to maintain network quality based on radio performance while managing the impact of seasonality. This included addressing challenges from local festivities, summer holidays in tourist areas, and major city events. To meet these demands, Connect44 delivered tailored territorial network optimisation plans and conducted comprehensive Healthy Quality Checks across the network to ensure seamless performance.

The Challenge: Integrating new sites into the network, along with modifications, required a thorough set of radio activities to maintain the high-quality standards expected by the Spanish MNO. Some of the activities included are:

  • Territorial Planning: Senior planning experts balance the network according to seasonal demands.
  • Drive Test Report Analysis: Monitoring and analysing drive tests to assess network coverage and performance.
  • Tilt Modification Proposals: Proposing antenna tilt adjustments to optimise coverage.
  • RSSI (Received Signal Strength Indicator) Analysis: Ensuring optimal signal strength throughout the coverage area.
  • Footprint Coverage Study: Analysing the network’s coverage footprint to ensure optimal signal transmission conditions.
  • KPI Monitoring and Analysis: Ongoing monitoring of key performance indicators to track network health.
  • Customer Complaints: Addressing VIP customers feedback to make immediate improvements where necessary.

The Results:

  • The geographical reach of the project expanded, eventually covering 100% of the internal vendor's footprint within the MNO's network.
  • The project achieved an impressive 98+% evaluation score from the internal vendor, including 100% in both quality and delivery.
  • Over the past two years, more than 3.000 sites have been analysed, showcasing Connect44’s commitment to maintaining and enhancing network quality at scale.

This project highlights Connect44’s ability to adapt to complex challenges and deliver top-tier network optimisation solutions, ensuring the highest standards of performance for mobile operators.

Ready to enhance your network’s quality and performance? Contact us today to learn how Connect44 can provide tailored solutions to meet your network optimisation needs and deliver reliable, high-performance connectivity in any environment.